Support

SafePeak Support Services helps to maximize uptime, resolve issues quickly and efficiently and reduce internal IT costs. You can rely on our support experts to deliver high quality, dependable service to help you meet your needs.

Please contact us as follows:

Email: support@safepeak.com

In your email, please include all product details, including SafePeak version, installation type (standard/enterprise/other), license type, date installed, number of instances installed, the hardware specifics of the server (number and type of processors, memory availible, OS type and version), and the time/date when the issue occurred.

Standard Support

Gold Support is best suited for companies who don’t require around the clock support. This support level includes product upgrades, access to SafePeak’s knowledge base and telephone support during regional business hours.
 

Gold Support

Platinum Support is the highest level of support, used by most enterprises. This support level includes product upgrades, access to SafePeak’s knowledge base and 24x7x365 telephone support.