Boost Customer Satisfaction
According to a recent study by the Aberdeen Group entitled “The Performance of Web Applications – Customers Are Won or Lost in One Second,” the impact of a one second delay in response time can reduce customer satisfaction by up to 16%!
A responsive application and rapid response time are key facets to increased customer satisfaction. As application traffic is continuously increasing, so too are user expectations for improved performance and rapid content delivery.
A Recent Harris Interactive survey noted that after experiencing an issue with service, 40% of customers surveyed simply switched away to a competitor, either online or offline.
By deploying SafePeak, you can improve response time by up to 10 times providing customers with rapid access and retrieval of information. SafePeak provides customers with a better experience, increased customer acquisition and significantly improved customer satisfaction.
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